Training Manager Lead

2 weeks ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Job Overview

  • We are seeking a seasoned Training Manager Lead to drive our training initiatives and lead a team of trainers in delivering high-quality learning experiences.

About the Role

  • As a Training Manager Lead, you will be responsible for developing and implementing learning strategies to improve people capability, collaborating with senior leadership and cross-functional teams to align training activities with organizational goals.
  • You will drive root cause analysis, develop, implement, and deliver key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.
  • Assessing training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives is also a key responsibility.

Key Responsibilities

  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluate program effectiveness through assessments, surveys, and feedback.
  • Conduct regular reviews and audits of processes, relevance of learning content, and compliance with company policies and regulatory requirements, implementing corrective actions and process improvements as needed.

Requirements

  • At least 8-10 years of relevant work experience.
  • At least 3-5 years working in a Training Manager/Sr. Training Manager role within a BPO industry environment.
  • Preferred experience in Insurance Domain, Customer Service/Sales Experience within BPO industry environment.

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