Technical Solutions Specialist

10 hours ago

Batangas, Calabarzon, Philippines beBeeSolutions Full time $100,000 - $120,000

We're transforming the way people learn and write. Our innovative services focus on providing accurate feedback, originality checks, and fostering critical thinking to promote academic integrity.

As a skilled Technical Solutions Specialist, you will be expected to have a passion for solving customer problems through creative technical solutions. You will be a technical expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Main Responsibilities:
  • Engage in functional and technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Sales and Customer Success Support:
  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing and Best Practices:
  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation and Travel:
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.
Ongoing Development:
  • Invest in personal and professional growth, expanding your technical skills and product knowledge.

The ideal candidate will have 2-4 years of experience in a similar technical customer-facing role. They should have a strong understanding of our product suite, including front-end and back-end functionality, and be able to troubleshoot technical product functional issues, sales processes, and propose solutions.

They should also have excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences, and a team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

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