IT Technical Solutions Provider

24 hours ago

Batangas, Calabarzon, Philippines beBeeItSupport Full time ₱30,000 - ₱60,000

Cloudstaff is looking for an IT Support Specialist to join their team.

This role involves providing technical support to restaurants, guests and the head office, troubleshooting, diagnosing and resolving technical issues promptly. The ideal candidate will have proven experience in an IT support or helpdesk role, strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and familiarity with service management systems and tools.

Key Responsibilities:
  • Technical Support

  • Provide effective day-to-day IT support to the restaurants, guests and the head office.

  • Troubleshoot, diagnose, and resolve technical issues promptly.

  • Utilize the service management system to log and track issues, service requests, and complaints.

  • Escalate complex issues to internal and third-party teams when necessary.

  • Customer Service

  • Respond to and resolve IT service incidents and customer complaints efficiently.

  • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.

  • Ensure all interactions are conducted professionally and in alignment with company standards.

  • Documentation

  • Document solutions and communicate them to end-users in a clear and understandable manner.

  • Create and maintain user-friendly documentation and guides for end-users.

  • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.

  • Service Management

  • Handle incoming IT service requests from employees, ensuring proper resolution and communication.

  • Collaborate with the IT Support Manager and other team members to improve service delivery processes.

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