Technical Support Solutions Expert

10 hours ago

Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱50,000 - ₱55,000
Technical Customer Support Specialist

We're seeking a talented professional to join our team as a Technical Customer Support Specialist.

This role involves engaging with customers, addressing inquiries, and providing solutions with enthusiasm and expertise.

  • Main Responsibilities:
  • Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone, and email.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.

Key Performance Indicators:

  1. Customer satisfaction ratings, including CSAT and NPS.
  2. Average time to resolve customer issues.
  3. Average number of issues resolved.

Requirements:

  • 3+ years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • A heart for customers, empathy, and a go-getter attitude to help them resolve their issues.
  • Proficiency in English with excellent verbal and written communication skills.
  • Basic grammar skills and average typing speed (40-60 WPM).
  • Strong problem-solving and conflict resolution skills.
  • Proficient in using customer service software and databases.
  • Passion for designing and enhancing systems and organizing.
  • Proficiency in managing and interpreting data.
  • A stable, high-speed internet connection with a reliable backup.
  • Ability and availability to work during US working hours - Eastern Time.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to collaborate with other team members and departments.
  • Attention to detail and strong organizational skills.
  • A positive demeanor - we work hard, but need to have fun.
  • Comfort with change - we are rapidly scaling as a company, and things are dynamic and exciting - are you okay with that?

  • Technical Solutions Expert

    13 hours ago

    Batangas, Calabarzon, Philippines beBeeSolution Full time $80,000 - $100,000

    Technical Solutions ExpertWe are seeking a skilled Technical Solutions Expert to join our Revenue Operation Department. As a technical expert, you will be a strategic partner to sales teams and a strong communicator.Key Responsibilities:Engage in functional & technical discussions with customers, understanding their requirements and pain points.Design and...

  • Technical Solutions Expert

    11 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time ₱100,000 - ₱120,000

    Job Title:Technical Solutions ExpertJob Description:We are seeking skilled and customer-focused Technical Solutions Experts to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users...

  • Technical Support Expert

    10 hours ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time $60,000 - $90,000

    Technical Support ExpertAbout the Role:We are seeking an experienced Technical Support Specialist to join our team.The ideal candidate will have a strong background in customer support, with excellent communication and problem-solving skills.Responsibilities include providing expert support on products, troubleshooting technical challenges, and contributing...

  • Technical Solutions Specialist

    7 hours ago

    Batangas, Calabarzon, Philippines beBeeSolutions Full time $100,000 - $120,000

    We're transforming the way people learn and write. Our innovative services focus on providing accurate feedback, originality checks, and fostering critical thinking to promote academic integrity.As a skilled Technical Solutions Specialist, you will be expected to have a passion for solving customer problems through creative technical solutions. You will be a...

  • Technical Support Expert

    9 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time ₱5,100 - ₱6,200

    Job Description:We are seeking a skilled Technical Support Expert to join our team. This role involves providing expert technical support, feature explanations, and best practice guidance for our product. As a Technical Support Expert, you will work closely with customers, partners, and colleagues to ensure high client satisfaction and professionalism in a...

  • AppSheet Technical Solutions Expert

    13 hours ago

    Batangas, Calabarzon, Philippines beBeeAppsheet Full time $40,000 - $60,000

    We are seeking a skilled Technical Support Specialist to provide expert assistance and maintenance for AppSheet applications.Key Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applicationsSupport end-users with technical issues related to AppSheet and Google Sheets integrationProvide recommendations for improvements and...

  • Technical Service Expert

    10 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱750,000 - ₱1,234,567

    Job OpportunityWe are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will provide expert support on various technical issues, troubleshoot problems via live chat and tickets, and contribute to different teams or projects that enhance the customer experience.Key ResponsibilitiesProvide expert support on...

  • Technical Solutions Expert

    8 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support RoleMCI offers a unique opportunity to join their team as a Remote Technical Support Representative.This role involves providing technical assistance and troubleshooting support for clients across various industries. Key responsibilities include responding to technical inquiries, resolving issues related to hardware, software, and...

  • Technical Expert

    8 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time $80,000 - $120,000

    Key Role DescriptionWe are seeking a highly skilled technical professional who combines art and science to drive innovation in our marketing solutions.Our ideal candidate is someone who thinks critically, investigates all potential solutions, and is open to change.They have industry knowledge, a passion to serve, and care for the enablement of others.As a...

  • Technical Support Specialist

    10 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Opportunity OverviewWe are seeking a skilled and customer-focused technical support specialist to provide expert assistance and troubleshooting guidance for clients across various industries.As a key member of our team, you will respond to technical inquiries, diagnose and resolve hardware, software, and connectivity issues, and guide users through...