Technical Solutions Expert

5 hours ago

Batangas, Calabarzon, Philippines beBeeSolution Full time $80,000 - $100,000
Technical Solutions Expert

We are seeking a skilled Technical Solutions Expert to join our Revenue Operation Department. As a technical expert, you will be a strategic partner to sales teams and a strong communicator.

Key Responsibilities:
  • Engage in functional & technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Sales & Customer Success Support:
  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing & Best Practices:
  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation & Travel:
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.
Continuous Development:
  • Invest in personal and professional growth, expanding your technical skills and product knowledge.

The ideal candidate will have 2-4 years of experience in a similar technical customer-facing role. Strong communication and collaboration skills are essential, as well as the ability to understand customer needs and translate them into effective solutions.

We offer a competitive total rewards package, including generous time off and health and wellness programs that provide choice and flexibility. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

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