Technical Solutions Expert

12 hours ago


Batangas, Calabarzon, Philippines beBeeExpert Full time ₱100,000 - ₱120,000
Job Title:

Technical Solutions Expert

Job Description:

We are seeking skilled and customer-focused Technical Solutions Experts to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

You will be responsible for:

  • Responding to inbound technical support requests via phone, chat, or email
  • Diagnosing and troubleshooting hardware, software, and network issues
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system
  • Maintaining up-to-date knowledge of products, services, and support procedures
  • Ensuring customer satisfaction by providing timely and effective resolutions

To succeed in this role, you will need:

  • A strong command of the English language, both written and spoken
  • Prior call center experience and the ability to work from home
  • High-speed internet connection and an appropriate, quiet work environment

This is a challenging yet rewarding role that requires a combination of technical expertise and excellent communication skills. If you have a passion for problem-solving and enjoy working with people, we encourage you to apply.



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