Service Quality Analyst

The ideal candidate for this Quality Compliance Analyst position at EXL Service Philippines, Inc. will have a minimum of 12 months of work experience in a BPO setting, with a focus on banking and financial services. Your extensive knowledge of process guidelines and ability to analyze quality results will enable you to drive continuous improvement...

About the roleHCL Technologies Philippines Inc. is seeking an exceptional Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our IT support services. This full-time position is based in Taguig City, Metro Manila, where you will be part of a...

On-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAbout us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing...

ibex National Capital Region, PhilippinesQuality Analyst (Japanese Bilingual)A Japanese speaking Quality Analyst would be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural appropriateness, and functionality, while utilizing their...

Job DescriptionThe Service Quality Analyst is responsible for driving adherence to CBRE and Account quality policy and quality objectives. This support member ensures superior stakeholder experience by driving FM operations to adhere to the Service Quality Plan. Performs the defined scope and duties in quality planning, quality assurance, quality control,...

NV Group is in need of a Quality Assurance Analyst who will ensure the quality of services provided by agents meets or exceeds client and organizational standards, often through monitoring customer interactions and identifying areas for improvement.Company Overview:NV Group (BPO Company) is a Financial & Legal Services Group with offices in Pasig, Manila,...

At EXL Service Philippines, Inc., we are seeking a highly skilled Quality Compliance Analyst to join our team. As a key member of our organization, you will play a crucial role in monitoring transactions and driving continuous improvement initiatives.Key ResponsibilitiesMaintain a thorough understanding of process guidelines and ensure compliance throughout...

Join Our Team as a Quality AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for...

On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJob PurposeThe Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement...

IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Quality Assurance Analyst role at IntouchCX3 days ago Be among the first 25 applicantsAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your...

About the roleThis full-time IT Quality Analyst role at one of our clients, a global packaging manufacturing company, listed in the NYSE and part of the Forbes 500 is based in Makati City Metro Manila. You will be responsible for ensuring the quality and reliability of software applications and IT systems, playing a crucial role in the company's overall...

About the roleAs a Quality Assurance Analyst Micro Analyst at New Flavor House, Inc.', you will play a crucial role in ensuring the high quality and safety standards of our food production processes and end products. This full-time position is based in our Potrero Malabon City Metro Manila facility, where you will be responsible for conducting detailed...

Ascendion is a dynamic and innovative technology solutions company that helps businesses unlock their potential through digital transformation. We thrive on solving complex challenges and delivering exceptional value to our clients. Our team is a blend of creative minds and technical experts, working together to build a better, data-driven future.Job...

VXI Global Holdings B.V. (Philippines) is a leading provider of customer experience solutions, and we are seeking a Quality Performance Analyst to join our team.Job OverviewThe Quality Performance Analyst will be responsible for driving Quality improvements across our operations, working closely with line leadership and other stakeholders to identify areas...

Job OverviewWe are seeking a skilled Data Analyst to join our team at EXL Service Philippines, Inc. as a MIS Analyst.The successful candidate will be responsible for accurately generating and uploading employee work hours to ensure timely and accurate payroll processing in compliance with company and local labor laws.

Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

Basic FunctionMonitoring of transactions as per process guidelines.Drive Continuous Improvement and process-related initiatives.Essential FunctionsMonitor transactions as per targets and guidelines.Provide coaching and feedback to consultants following audits.Prepare quality presentations and reports as per requirement.Collect and analyze trends and...

Quality Assurance AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently...

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven...

Job OverviewNV Group Holdings Pty Limited is seeking a Service Quality Assurance Specialist to ensure the delivery of exceptional services that meet or exceed client expectations. This role involves monitoring customer interactions, identifying areas for improvement, and providing feedback to team leaders and managers to drive continuous enhancement.About NV...