Current jobs related to Quality Assurance Analyst - Manila, National Capital Region - IntouchCX


  • Manila, National Capital Region, Philippines Crawford & Company Full time

    About the RoleWe are seeking a Quality Assurance Analyst to join our team at Crawford & Company. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our software solutions through testing and analysis.Your duties will include creating and executing test cases, recording defects, and performing end-to-end testing. You will also...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    Job OverviewThe Quality Assurance Analyst is responsible for ensuring that all products meet the highest standards of quality. This involves analyzing data, identifying trends, and developing strategies to improve quality.Key ResponsibilitiesAnalyze data to identify quality issues.Develop and implement quality improvement initiatives.Collaborate with...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the accuracy and integrity of survey data through live data checks. You will write programs/scripts to identify potential errors and ensure that all data meets the required standards.Main...


  • Manila, National Capital Region, Philippines SeaBank Philippines, Inc. (A Rural Bank) Full time

    Quality Assurance Analyst - Operations Support, SeaBankJoin to apply for the Quality Assurance Analyst - Operations Support, SeaBank role at SeaBank Philippines, Inc. (A Rural Bank)Quality Assurance Analyst - Operations Support, SeaBankJoin to apply for the Quality Assurance Analyst - Operations Support, SeaBank role at SeaBank Philippines, Inc. (A Rural...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    Position OverviewWe are seeking a Publishing Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and accuracy of print compositions.Key responsibilities include:Reviewing and editing print compositions for quality and accuracy.Verifying adherence to formatting guidelines and style...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    About this RoleWe are seeking a Quality Assurance Associate Manager to lead our Quality Assurance Analysts in the Consumer and Small Business Banking Group. This role will be responsible for managing quality control individuals, ensuring quality for a specific focus of the business or a segment of the overall quality program.


  • Manila, National Capital Region, Philippines beBee Careers Full time

    About the Role:We are looking for a highly motivated and detail-oriented individual to join our team as a Quality Assurance Analyst. As a Quality Assurance Analyst, you will play a critical role in ensuring that our financial services meet the highest standards of quality and excellence.Key Responsibilities:Analyze and evaluate the quality of our financial...


  • Manila, National Capital Region, Philippines Shopee Full time

    # Quality Assurance Analyst (Transaction Monitoring) - Operations Support, SeaBank#### Experienced (Individual Contributor)LocationPhilippines - ManilaDepartmentOperationsSeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Senior Quality Assurance Analyst to join our team. The ideal candidate will have expertise in reviewing and ensuring compliance with Standard Operating Procedures (SOPs).Key ResponsibilitiesTransaction Reconciliation Oversight: Ensure accurate and timely reconciliation of all financial transactions within the...


  • Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

    Job Description:At Manpower Outsourcing Services, Inc., we are seeking a highly skilled Software Quality Assurance Analyst to join our team. This role is responsible for ensuring the quality of our web applications and backend systems.

Quality Assurance Analyst

1 month ago


Manila, National Capital Region, Philippines IntouchCX Full time

IntouchCX Manila, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Quality Assurance Analyst role at IntouchCX

3 days ago Be among the first 25 applicants

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst, You Will…

  • Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed
  • Complete Quality Assurance and coaching session reports on a weekly basis
  • Attend and participate in meetings with supervisors and managers to review monitoring lists
  • Attend and participate in partner and internal calibration meetings
  • Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
  • Report scripting problems or questions from callers to appropriate departments
  • Distribute partner and company related correspondence to all CSRs/Tier 2 team members
  • Perform other duties as assigned

As Quality Assurance Analyst, You Have…

  • High school diploma or equivalent (required)
  • 1 year of front-line contact center experience (preferred)
  • 1-2 years of Quality Assurance experience (preferred)
  • Intermediate knowledge of MS Excel, MS Word and MS Office (required)
  • Ability to type 30 wpm minimum with accuracy
  • Strong verbal and written communication skills, including spelling and grammar
  • Excellent organizational and time management skills
  • Ability to make fair and consistent judgments and decisions
  • Ability to multi-task under high-pressure situations
  • Ability to solve problems and offer suggestions in a positive and developmental manner
  • Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
  • Ability to perform basic mathematical functions to ensure scoring accuracy
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work a variety of shifts including days, afternoons, evenings and holidays
Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

Industries

Outsourcing and Offshoring Consulting

#J-18808-Ljbffr