Quality Compliance Specialist

6 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

At EXL Service Philippines, Inc., we are seeking a highly skilled Quality Compliance Analyst to join our team. As a key member of our organization, you will play a crucial role in monitoring transactions and driving continuous improvement initiatives.

Key Responsibilities
  • Maintain a thorough understanding of process guidelines and ensure compliance throughout all transactions.
  • Collaborate with Operations to identify training needs for agents and implement process-level improvements.
  • Analyze quality results to pinpoint areas for development and propose actionable plans for improvement.

To excel in this role, you should possess a strong background in a BPO environment, preferably within the banking and financial sector. Additionally, your experience in coaching and training others will be invaluable in this position.

We offer a dynamic work environment that fosters growth and development. If you are passionate about ensuring high-quality outcomes and have a knack for improving processes, we encourage you to apply for this exciting opportunity.



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