Quality Assurance Analyst
1 week ago
NV Group is in need of a Quality Assurance Analyst who will ensure the quality of services provided by agents meets or exceeds client and organizational standards, often through monitoring customer interactions and identifying areas for improvement.
Company Overview:
NV Group (BPO Company) is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NVG offers credit management, debt collection and legal services to companies such as AGL, Telstra, EA and more.
Job Description:
The Quality Assurance Analyst is responsible for monitoring and evaluating collection/sales transactions through Voice Calls, Email, Chat & SMS, and delivers feedback to Team Leaders and Managers for continuous improvement and support on a timely manner.
Job Qualifications:
- Graduate of any Bachelor's Degree.
- With Quality Assurance Analyst experience in a Call Center/BPO Setting is an advantage (but not a requirement).
- Collection/Sales/Customer Service background in Voice, Email, Chat and SMS is a plus.
- Exposure in handling Australian Account.
- Excellent Interpersonal Skill.
- Good oral and written communication skill.
- Results-driven, flexible, confident and with a positive demeanor.
- Able to work independently, can multi-task and can work under pressure.
- Proficient in Microsoft Office Applications (MS Excel, MS Word, MS Powerpoint, MS Outlook).
-
Quality Assurance Analyst
7 days ago
Manila, National Capital Region, Philippines RBOX INTERNATIONAL SOLUTIONS INC. Full timeJob Title: Quality Assurance AnalystAbout RBOX INTERNATIONAL SOLUTIONS INC.RBOX INTERNATIONAL SOLUTIONS INC. is a reputable organization that provides high-quality solutions for the industry.We are seeking a highly skilled Quality Assurance Analyst to join our team.Job Description:The Quality Assurance Analyst will be responsible for communicating and...
-
Quality Assurance Analyst
2 weeks ago
Manila, National Capital Region, Philippines IntouchCX Full timeIntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Quality Assurance Analyst role at IntouchCX3 days ago Be among the first 25 applicantsAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your...
-
Quality Assurance Analyst Role
5 days ago
Manila, National Capital Region, Philippines RingCentral Full timeAbout the RoleWe are seeking a skilled Quality Assurance Analyst to join our team at RingCentral. As a Customer Support Quality Assurance Analyst, you will play a crucial role in maintaining high standards for customer service.The primary responsibility of this position is to assess and monitor the quality of interactions and transactions. This includes...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Unilogix, Inc. Full timeJOB DESCRIPTIONThe Quality Assurance Analyst will be engaged in the analysis of all product-related testing. Responsible for ensuring that all finished goods comply with the set standards before releasing them to the consumer, responsible for ensuring cleanliness and safety of all laboratory equipment used in the physio-chemical analysis.Responsible for...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines New Flavor House, Inc. Full timeAbout the roleAs a Quality Assurance Analyst at New Flavor House, Inc., you will play a crucial role in ensuring the highest standards of product quality and safety for our range of food products. In this full-time position based in Potrero Malabon City, Metro Manila, you will be responsible for implementing and overseeing rigorous quality control processes...
-
Quality Assurance Analyst Micro Analyst
2 weeks ago
Manila, National Capital Region, Philippines New Flavor House, Inc. Full timeAbout the roleAs a Quality Assurance Analyst Micro Analyst at New Flavor House, Inc.', you will play a crucial role in ensuring the high quality and safety standards of our food production processes and end products. This full-time position is based in our Potrero Malabon City Metro Manila facility, where you will be responsible for conducting detailed...
-
Quality Assurance Expert
1 week ago
Manila, National Capital Region, Philippines Linda Hausermann & Associates Full timeJob Title: Quality Assurance Analyst IWork Location:Job Description:We are seeking an experienced Quality Assurance Analyst to join our team at Linda Hausermann & Associates. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating the quality of customer interactions across various channels.Key Responsibilities:• Evaluate the...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Linda Hausermann & Associates Full timeJob Title: Quality Assurance Analyst IWork Location: MckinleyWork Setup and Schedule: Brick and Mortar, Shifting Schedule (predominantly Night Shift)Salary: 21K (Max Offer)Headcount: 1Start Date: ASAPJob Description:Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for...
-
Quality Assurance Analyst
3 weeks ago
Manila, National Capital Region, Philippines RingCentral Full timeQuality Assurance AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently...
-
Senior Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Vertere Global Solutions, Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced Sr. Quality Assurance Analyst to join our team at Vertere Global Solutions, Inc.The ideal candidate will have a strong background in software testing and quality assurance, with experience in developing and executing test plans, test cases, and test scripts.Develop and execute comprehensive test...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Cosmetigroup Intl. Corp. Full timeQuality Assurance Analyst will work closely with the Call Center Department & Lead Generation(Marketing) team.Qualifications:Entry-Level: minimum of 1-2 years professional experience (BPO, Corporate, LeadGen, Agency)Excellent verbal and written communication skillsBusiness analysis and requirements gathering abilitiesFamiliarity with Meta Advertising &...
-
Quality Assurance Expert
2 days ago
Manila, National Capital Region, Philippines CEF Full timeCareer Opportunity: Quality Assurance (QA) AnalystCandidate OverviewWe are looking for a highly skilled Quality Assurance (QA) Analyst to join our team at CEF Solutions Inc. This role requires attention to detail, analytical skills, and excellent communication abilities.The ideal candidate will have at least 2 years of experience as a QA Analyst in a BPO...
-
Senior Quality Assurance Analyst Role
3 days ago
Manila, National Capital Region, Philippines LeapFroggr Full timeKey ResponsibilitiesThis Senior Quality Assurance Analyst Role involves crafting comprehensive test plans, identifying and documenting reported issues, and collaborating with customer service to improve user experience.You will also participate in company-led improvement programs and initiatives to enhance overall product quality.
-
Quality Assurance
2 weeks ago
Manila, National Capital Region, Philippines Cef Solutions Full timeJoin to apply for the Quality Assurance (QA) Analyst role at CEF Solutions Inc.About us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing...
-
Quality Assurance Strategist
4 days ago
Manila, National Capital Region, Philippines UnifyCX Full timeAbout the JobWe are seeking an exceptional Quality Director to lead our team of quality analysts. The successful candidate will be responsible for establishing quality assurance methodologies, performance metrics, and audit processes to enhance service delivery.
-
Senior Business Analyst
4 days ago
Manila, National Capital Region, Philippines CXC Full timeWe are looking for an experienced Senior Business Analyst - Quality Assurance to join our team at CXC.About the JobIn this role, you will be responsible for designing and documenting business processes, as well as ensuring the quality of IT applications.The successful candidate will have a strong background in quality assurance and testing, with a proven...
-
Quality Assurance
2 weeks ago
Manila, National Capital Region, Philippines CEF Solutions Inc. Full timeAbout the job Quality Assurance (QA) AnalystAbout us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services,...
-
Quality Assurance Analyst Job
5 days ago
Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full timeJob OverviewWe are a dynamic and growing company that values our employees' contributions. We are seeking an experienced PHRN Healthcare Quality Analyst to join our team on a temporary work-from-home basis.Key ResponsibilitiesAssist with quality assurance activities for Prior Auth accountsProvide training and support to team membersWork closely with the...
-
Quality Assurance Professional
1 week ago
Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full timeJob Description:At Manpower Outsourcing Services, Inc., we are seeking a highly skilled Software Quality Assurance Analyst to join our team. This role is responsible for ensuring the quality of our web applications and backend systems.
-
Quality Assurance Analyst
1 day ago
Manila, National Capital Region, Philippines Marigold Manufacturing Corporation Full timeJob DescriptionWe are looking for a highly motivated and detail-oriented individual to fill the role of Quality Assurance Analyst at Marigold Manufacturing Corporation.Main Responsibilities: Develop and maintain accurate records, conduct research, and implement new procedures as needed to ensure that all documentation meets the company's quality...