Compliance Quality Analyst

6 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

The ideal candidate for this Quality Compliance Analyst position at EXL Service Philippines, Inc. will have a minimum of 12 months of work experience in a BPO setting, with a focus on banking and financial services. Your extensive knowledge of process guidelines and ability to analyze quality results will enable you to drive continuous improvement initiatives.

Main Duties and Responsibilities
  1. Transaction Monitoring: Thoroughly review transactions against established process guidelines to guarantee adherence to company standards.
  2. Process Improvement: Collaborate with Operations to design and implement targeted training programs for agents, focusing on enhancing their skills and knowledge.
  3. Quality Analysis: Analyze quality results to identify areas for development and create actionable plans to address these gaps.

Your experience in coaching and mentoring others will be a significant asset in this role, allowing you to provide valuable guidance and support to your colleagues.



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