Business Development Manager

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time $90,000 - $120,000
Job Title: Service Operations Director

Elevate your leadership skills and drive customer satisfaction by leading our eCommerce subscription business's customer support operations.


Key Responsibilities:
  • Lead, train, and mentor a team of customer service agents to deliver exceptional support
  • Identify and implement solutions to address recurring customer issues, ensuring long-term resolution and improved processes
  • Develop and maintain customer service SOPs to drive efficiency and consistency
  • Provide timely and effective support to customers via email and chat
  • Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments
  • Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery
  • Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives
  • Stay informed about new product releases and feature updates to provide accurate information to customers

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum of 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment
  • Proven leadership experience with a track record of managing and coaching customer support teams
  • Strong technical aptitude with the ability to quickly learn new tools and platforms

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