Strategic Workforce Manager

17 hours ago

Pasay, National Capital Region, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000

Revolutionizing workforce management requires a strategic approach, focusing on optimizing staffing levels and enhancing operational efficiency.

A pioneering company is seeking an exceptional Workforce Manager to drive mission forward by ensuring seamless operations, streamlining processes, and empowering businesses to achieve world-class teams.


Duties and Responsibilities:
  • Directly report to the VP of Operations and/or COO for effective decision-making and goal alignment.
  • Utilize forecast models to ensure optimal staffing levels and lead workforce planning with analytical expertise.
  • Monitor and manage absenteeism and attrition daily to maintain high employee engagement and productivity.
  • Collaborate with Talent Acquisition, Operations, and Training teams to effectively match new hires with clients' needs.
  • Leverage Lever, MySQL, and other tools to pair idle talent with active opportunities in partnership with Talent Acquisition.
  • Manage offboarding processes efficiently, removing tools and system access for departing employees.
  • Track account churn and work with leadership and Talent Acquisition to secure timely replacements.
  • Maintain a centralized database of all active employees, including accurate organizational charts and reporting lines.
  • Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.
Reports and Deliverables:
  • Active employee count by job level, showcasing current team dynamics.
  • Prior Day, WTD, and MTD absenteeism rates, enabling data-driven decisions.
  • Prior Day, WTD, and MTD attrition rates, highlighting areas for improvement.
  • Client run rate churn rates and geo-specific churn reports, providing insights into market trends.
  • Ad-hoc WFM reports as needed, offering flexibility and adaptability.
Qualifications:
  • Proven experience in workforce management, preferably in a BPO or remote work environment, demonstrating expertise and success.
  • Strong analytical skills and ability to forecast workforce needs, driving informed decision-making.
  • Proficiency in workforce tools (e.g., Lever) and data management systems, facilitating efficient operations.
  • Excellent communication and collaboration skills, fostering strong relationships with stakeholders.
  • Highly organized with exceptional attention to detail, ensuring accuracy and quality in all tasks.

By joining this dynamic and supportive team, you will contribute to shaping the future of workforce management, driving meaningful change, and helping build a better tomorrow.

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