Customer Service Representative

1 week ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at PH Global Jet Express Inc. Call Center. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional support and service.

Job Summary

This is a full-time position responsible for providing top-notch customer service and support to our clients. You will be the primary point of contact for customer inquiries, complaints, and feedback, and will work closely with internal teams to resolve issues and improve customer satisfaction.

Key Responsibilities
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Answer calls and respond to emails based on customer inquiries
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Communicate with customers through various channels, including phone, email, and chat
  • Acknowledge and resolve customer complaints in a timely and professional manner
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with related departments as necessary
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Monitor delivery status and update client information and transaction activity in the system
  • Process transactions in the system – Orders, forms, and applications
  • Identify issues to escalate to supervisors/team leaders
  • Complete call logs and reports
  • Verify customer information and instructions
Requirements

To be successful in this role, you will need:

  • College level or short course/vocational diploma or equivalent
  • At least 1 year of relevant work experience in Customer Service or a similar field preferred
  • Experience in E-Commerce, Logistics, or BPO is a plus
  • Familiarity with CRM systems, SalesForce or Zendesk
  • Excellent written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Ability to handle multiple projects simultaneously and work under pressure
  • Knowledgeable in Microsoft Office and relevant software
  • Strong background in Logistics Operations or E-Commerce
  • Strong problem-analysis and resolution skills
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance and paid time off
  • The opportunity to work with a leading company in the logistics industry

Please note that the salary range is an estimate based on industry standards and may vary depending on individual circumstances.



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