
Senior Customer Support Manager
24 hours ago
A highly motivated and results-driven leader is needed to motivate, mentor and elevate our customer support teams. The ideal candidate has a proven background in e-commerce customer service, strong English skills and experience with support tools like G Suite, Zendesk or Freshdesk.
Key Responsibilities- Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs) are met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions or recognition.
- Minimum 3 years of leadership experience in customer service.
- Proven background in e-commerce customer service.
- Strong command of English.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
- Performance and recognition bonuses.
- Health and dental insurance.
- Paid time off.
- Year-end bonus.
- Personal computer with at least an i5 processor.
- Minimum 20 Mbps internet speed.
Our company values a positive, supportive and high-performance culture.
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Director of Sales
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Customer Support Agent
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Davao City, Davao, Philippines TORCH Solutions on behalf of TORCH Solutions Full time ₱204,000 - ₱216,000 per yearTORCH Solutions on behalf of TORCH Solutions is hiring a Full time Customer Support Agent role in Davao City, Davao Region. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱17,000 - ₱18,000 per monthResponsible for incoming calls from the customers, answering questions and...
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Senior Customer Success Manager Role
2 days ago
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Visionary Operations Executive
2 days ago
Davao City, Davao, Philippines beBee[Customer Centricity] Full time ₱3,000,000 - ₱4,000,000Operations Manager Job SummaryThe Operations Manager plays a pivotal role in managing a team of Front Line Supervisors and Staff within a virtual Contact Center environment. This position requires exceptional leadership, strategic planning, and strong customer service orientation.About the Role:Lead a team of 8 to 10 Front Line Supervisors and Staff across...
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Career Opportunity in Customer Support
2 days ago
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Customer Support Representative
1 week ago
Davao City, Davao, Philippines neksjob davao Full time ₱300,000 per yearneksjob davao is hiring a Full time Customer Support Representative role in Matina, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months Call center exp-High School or Senior High School graduate-Basic proficiency...
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Senior Customer Experience Manager
2 days ago
Davao City, Davao, Philippines beBeeCustomerCentricity Full time $60,000 - $90,000Delivering Exceptional Customer ExperiencesWe are seeking a highly skilled and proactive leader to join our Customer Experience team.This role is responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.Our ideal candidate is a self-managed professional who is passionate about...
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Manager (Program Support)
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Davao Customer Support Advisor
2 weeks ago
Davao City, Davao, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000Customer Support Associate I position involves interacting with customers through various channels to provide service support and resolve routine issues.Key ResponsibilitiesEnsure customer service meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; use decision-support tools to provide resolutionListen attentively to customer...
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Customer Support
2 weeks ago
Davao City, Davao, Philippines Remote VA Full timeAbout the RoleWe're looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.Key ResponsibilitiesProcess refunds...