Senior Customer Support Manager

24 hours ago


Davao City, Davao, Philippines beBeeLeadership Full time $50,000 - $60,000
Customer Service Team Lead

A highly motivated and results-driven leader is needed to motivate, mentor and elevate our customer support teams. The ideal candidate has a proven background in e-commerce customer service, strong English skills and experience with support tools like G Suite, Zendesk or Freshdesk.

Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs) are met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions or recognition.
Required Skills and Qualifications
  • Minimum 3 years of leadership experience in customer service.
  • Proven background in e-commerce customer service.
  • Strong command of English.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
Benefits
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.
Technical Requirements
  • Personal computer with at least an i5 processor.
  • Minimum 20 Mbps internet speed.

Our company values a positive, supportive and high-performance culture.


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