
Senior Customer Success Manager Role
1 day ago
Customer Success Manager Senior Position Overview
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- We are seeking an experienced Customer Success Manager to drive value via our products and services.
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- The ideal candidate will develop customer success plans, value plans, and other essential customer assets.">
- This role requires collaboration with sales teams, services teams, and partners to ensure successful Dayforce opportunities within the customer base.">
- A strong customer management approach combined with business acumen and passion for building relationships is required.">
- The selected candidate must analyze commercial data, make sustainable recommendations, and generate revenue through promotions of value-added services.">
- Maintaining high customer retention rates based on satisfaction and securing referenceable customers is a key responsibility.">
- Operational excellence in managing customer contracts and renewals is necessary.
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- The ideal candidate has at least 7 years' experience in a customer-facing role or equivalent combination of education and related experience.">
- Foundational knowledge of customer success in SaaS industry, HR tech, or Payroll industry is required.">
- Excellent communication skills in English and proficiency in using MS Office and Salesforce CRM are necessary.">
- Ability to manage multiple concurrent engagements and prioritize competing priorities is required.
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