Enterprise Service Manager

1 day ago

Calamba, Calabarzon, Philippines beBeeClient Full time ₱1,000,000 - ₱1,200,000
Senior Client Advocate

We're seeking an accomplished Senior Client Advocate to join our team. This role is pivotal in ensuring enterprise clients receive top-tier service, fostering long-term partnerships rooted in value.

This position requires a strong client-centric approach, excellent communication skills, and the ability to lead cross-functional teams.

The ideal candidate will have 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.

Key Responsibilities:
  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

Key Competencies:
Strategic Thinking & Problem-Solving
Client-Centric Approach
Operational Excellence & Process Improvement
Financial Acumen & Resource Management
Risk Mitigation & Compliance Awareness

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