French Language Customer Advocate

2 days ago

Calamba, Calabarzon, Philippines beBeeBilingual Full time $40,000 - $55,000

We are seeking a highly skilled professional to fill the role of French Language Customer Advocate. As a customer-facing representative, you will be responsible for delivering exceptional service to our clients in both French and English.

Key Responsibilities:

  • Serve as the primary point of contact for customers via phone, chat, and email.
  • Provide prompt, clear, and helpful support to resolve customer issues.
  • Troubleshoot and resolve complex problems with professionalism and urgency.
  • Build strong relationships by personalizing each interaction and offering solutions.
  • Collaborate with colleagues to ensure consistent and high-quality service.
  • Share feedback and insights to improve processes and services.

Requirements:

  • 1+ year of remote or online customer service experience.
  • Bilingual customer support experience is an advantage.
  • Excellent written and verbal communication skills.
  • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
  • Calm and solution-focused under pressure.
  • Familiarity with E-Commerce and CRM systems is a plus.
  • Fluency in French and English.

Working Conditions:

  • Personal computer or laptop with minimum i5 processor.
  • Stable internet connection with at least 15 Mbps upload and download speeds.

Benefits:

  • Competitive compensation with annual performance reviews.
  • Paid time off for work-life balance.
  • Monthly health stipend.
  • Performance bonuses based on KPIs.
  • Permanent remote work setup.

Skills Required:

  • Customer Service Representative: Provide top-notch support to clients through various channels.
  • Bilingual Support: Offer assistance in both French and English languages.
  • Technical Skills: Proficient in using tools like Gorgias, Zendesk, and Shopify.

Personal Qualities:

  • Calm Under Pressure: Remain composed and focused during challenging situations.
  • Problem-Solving: Effectively troubleshoot and resolve complex customer issues.
  • Relationship Building: Foster strong relationships with clients and colleagues.

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