Client Growth Associate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

Job Title: Client Growth Associate

Overview:

We are seeking a proactive and customer-focused professional to join our team in supporting client success. The ideal candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Key Responsibilities:

  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform.
  • Manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational.
  • Support onboarding for new clients, including account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with account managers to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with account managers to address these and promote client engagement.

Required Skills and Qualifications:

  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills, especially for remote interaction with diverse clients.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.
  • Familiarity with data analysis tools is a plus.
  • Ability to work collaboratively in a remote, team-oriented environment across time zones.

Benefits:

This position offers the opportunity to work with a dynamic team, contribute to client growth, and develop your skills in a fast-paced environment.

Keyword: CustomerSuccess

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