Business Excellence Director
7 days ago
Sagility Philippines B.V. Branch Office, a leading healthcare domain expertise provider, seeks an experienced Business Excellence Director to optimize the member/patient experience.
The ideal candidate will have a proven track record in performance management, people management, and process improvement.
Main Responsibilities:
- Lead the Business Excellence Team in monitoring customer contact points and designing reports to establish patterns and trends.
- Work with Operations and Support Groups to drive change and improvement, ensuring quantifiable data for quality judgments.
- Engage with customers to resolve quality issues and ensure satisfaction with vendor quality systems.
- Review and approve process documentation for distribution.
- Recommend Six Sigma and Lean projects within the organization.
Requirements:
- Demonstrated ability to organize and prioritize projects in a fast-paced business environment.
- Excellent communication skills for effective presentation of information.
- Mentorship and coaching skills to lead a team of employees.
- Initiative and ownership with a focus on continuous improvement.
- A solid understanding of the organization's business operations and industry.
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Director, Business Excellence
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