Business Excellence Director

7 days ago


Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time

Sagility Philippines B.V. Branch Office, a leading healthcare domain expertise provider, seeks an experienced Business Excellence Director to optimize the member/patient experience.

The ideal candidate will have a proven track record in performance management, people management, and process improvement.

Main Responsibilities:

  • Lead the Business Excellence Team in monitoring customer contact points and designing reports to establish patterns and trends.
  • Work with Operations and Support Groups to drive change and improvement, ensuring quantifiable data for quality judgments.
  • Engage with customers to resolve quality issues and ensure satisfaction with vendor quality systems.
  • Review and approve process documentation for distribution.
  • Recommend Six Sigma and Lean projects within the organization.

Requirements:

  • Demonstrated ability to organize and prioritize projects in a fast-paced business environment.
  • Excellent communication skills for effective presentation of information.
  • Mentorship and coaching skills to lead a team of employees.
  • Initiative and ownership with a focus on continuous improvement.
  • A solid understanding of the organization's business operations and industry.


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