Operational Excellence Director

7 days ago


Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time

Sagility Philippines B.V. Branch Office combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a team of over 25,000 employees across 5 countries, Sagility delivers innovative solutions to address complex business challenges.

Job Title:

Operational Excellence Director

Job Description:

Key Responsibilities:

  • Develops and implements process improvement plans to drive operational excellence.
  • Collaborates with cross-functional teams to identify areas for improvement and implement change initiatives.

Performance Metrics:

  • Monitors and analyzes key performance indicators (KPIs) to measure process efficiency and effectiveness.
  • Provides data-driven insights to inform business decisions and drive process improvements.

Technical Skills:

  • Designs and implements reports to establish patterns and trends of quality issues as they may arise.
  • Able to provide quantifiable data to support quality judgments.

Ongoing Development:

  • Participates in ongoing training and development to stay up-to-date on best practices and industry trends.
  • Acts as a subject matter expert to share knowledge and expertise with colleagues.


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