Director, Business Excellence

2 weeks ago


Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title:

Director, Business Excellence

Job Description:
  1. Drive transaction quality and continuous improvement teams to achieve business objectives
  2. Ability to plan projects roadmap for the year considering inputs from cross-functional teams
  3. Work alongside RPA and Analytics teams on transformation initiatives
  4. Strong hold on data analysis using Excel, Minitab, R
  5. Experience in utilizing Speech Analytics to deliver quantifiable, actionable insight to clients and internal stakeholders
  6. Perform analytical activities to enhance customer experience, improve Net promoter score, and drive operational efficiencies
  7. Explore industry best practices in data analysis and apply in Operational use
  8. Design project plans and drive implementation through people management and leadership skills
  9. Build a culture of thought leadership and critical thinking across Business Excellence & Operations
  10. Train and mentor teams on thought leadership and strategic skills
  11. Act as a POC to eliminate roadblocks during the course of project life cycle - Facilitate change management, performance evaluation & facilitating diverse learning
  12. Conduct workshops for leadership to identify Innovation opportunities & high impact projects
  13. Participate in RFP requirements
Location:

Quezon City, Bridgetowne GBF Center 1, Philippines

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