Customer Support Excellence Manager

12 hours ago


Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱3,600,000 - ₱4,500,000
Job Overview

A seasoned leader is needed to drive customer support excellence and elevate team performance.

About the Role
  • Lead a high-performing team of customer service representatives to achieve key performance indicators (KPIs) and operational excellence.
  • Mentor and coach team members to enhance their skills and productivity.
  • Evaluate team performance on a regular basis and recommend opportunities for growth, development, or recognition.
Requirements
  • Minimum 3 years of leadership experience in customer-facing roles.
  • Demonstrated expertise in e-commerce customer service with a proven track record of success.
  • Strong command of English language, both written and verbal communication.
  • Familiarity with various support tools, including G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record of managing KPIs, attendance, and performance with precision and accuracy.


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