
Customer Support Excellence Manager
12 hours ago
A seasoned leader is needed to drive customer support excellence and elevate team performance.
About the Role- Lead a high-performing team of customer service representatives to achieve key performance indicators (KPIs) and operational excellence.
- Mentor and coach team members to enhance their skills and productivity.
- Evaluate team performance on a regular basis and recommend opportunities for growth, development, or recognition.
- Minimum 3 years of leadership experience in customer-facing roles.
- Demonstrated expertise in e-commerce customer service with a proven track record of success.
- Strong command of English language, both written and verbal communication.
- Familiarity with various support tools, including G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record of managing KPIs, attendance, and performance with precision and accuracy.
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Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000Job OverviewAs a Junior Customer Support Specialist, you will serve as the primary point of contact between our organization and customers worldwide. Your key responsibility will be to respond to inbound customer inquiries via phone, email, and live chat, providing timely and effective solutions to their queries.
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Customer Support Specialist
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Customer Support Specialist
1 day ago
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