
Customer Support Coordinator
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Remote Administrative Representative. As a key member of our operations, you will be responsible for delivering exceptional support to our clients via phone, email, and text.
Key Responsibilities:- Timely and accurate resolution of claims with the claims department.
- Efficient management of administrative tasks, including tolls and parking tickets.
- Provide professional assistance to customers through multiple communication channels.
- Contribute to marketing efforts by supporting social media management, content creation, and promotional campaigns.
- Collaborate with team members to ensure seamless operations and high-quality customer satisfaction.
- CRM Management.
- Previous experience in customer service or administration is highly desirable.
- Marketing background or skills would be an asset.
- Excellent communication skills in English, both written and verbal.
- Strong phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, knowledge in MS Office or Google Workspace, and adaptability in learning new software and systems.
- Self-motivation, reliability, and ability to work independently are essential.
- Excellent problem-solving skills and attention to detail.
As a valued member of our team, you will enjoy a dynamic and supportive work environment that fosters growth and development.
Interested candidates should submit their application form and complete the English Proficiency Test below.
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