Customer Service Excellence Lead

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱4,500,000 - ₱5,000,000
Customer Experience Specialist

We are seeking a passionate and driven professional to fill the role of Customer Experience Specialist.

This is a pivotal position that requires exceptional customer service skills, including the ability to interact with customers across various channels such as email, live chat, phone, and social media.

About the Role
  • Key characteristics include being solutions-focused, driven by curiosity, bringing high energy to all interactions, and being community-minded and driven to make an impact.
Responsibilities:
  • Provide exceptional customer service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
Requirements:
  • You have prior experience in customer-facing roles.
  • Superior written and oral communication skills are essential.
  • Strong people skills are required, along with being friendly and empathetic.
  • Quick thinking and learning abilities are necessary.

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