Global IT Operations Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeOperations Full time $40,000 - $55,000

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing round-the-clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Your primary responsibilities will include monitoring our in-house ticketing system, acknowledging requests within the defined first response target, accessing SaaS environments to perform user access provisioning, deprovisioning, and changes as well as simple SaaS setup workflows.

You will also be required to execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope, log every action with notes, request links, and screenshots or other evidence in the system of record, meet service levels for first response and resolution by request type, and maintain reliable shift coverage, complete clean handoffs with pending items and owners.

This is a shift-based role in a remote setup for a global tech startup. If you have a strong attention to detail, excellent communication skills, and experience working in a fast-paced environment, we encourage you to apply.

Required Skills and Qualifications:

  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiarity with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

Nice to Have:

  • Experience working for a U.S. SaaS company
  • Hands-on experience with access management workflows
  • Familiarity with Okta, Google Workspace or Entra ID
  • Basic understanding of security and compliance practices
  • Ability to spot patterns and suggest small process improvements over time
  • Prior work in a 24/7 support or rotating shift environment

Benefits:

We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment. If you are passionate about delivering exceptional customer experiences and want to be part of a rapidly growing company, we encourage you to apply.

Hiring Process:

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get:

At our company, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
    • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
      • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
        • Powering global startups: We've created jobs that empower global start-ups to focus on growth.

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