Global IT Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCareer Full time ₱2,400,000 - ₱3,200,000
Technical Support Specialist Role Overview

This is an exciting opportunity to join our team as a Technical Support Specialist, where you will play a crucial role in ensuring the security and optimization of IT operations for our company and its clients.

As a Technical Support Specialist, you will be responsible for providing top-notch technical support and maintenance services to our clients, including troubleshooting issues, resolving problems, and implementing solutions to ensure seamless service delivery.

Key Responsibilities
  • Cloud Infrastructure support: Ensure the security, integrity, and efficiency of our cloud infrastructure, including AWS and Azure environments.
  • IT System Management: Manage and maintain our IT systems, ensuring they are running smoothly and efficiently.
  • Help Desk Support: Provide excellent customer service through the help desk, responding to technical queries and resolving issues promptly.
  • Reporting and Documentation: Maintain accurate reports and documentation, ensuring that all information is up-to-date and easily accessible.
  • Collaboration and Communication: Work collaboratively with cross-functional teams, communicating effectively to ensure successful project outcomes.
Requirements
  • Minimum 5 years of experience in Global Support/Technical Operations Engineering, preferably in an AU MSP environment.
  • Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS.
  • Proficiency in PowerApps, with experience in developing and customizing business applications.
  • Understanding of IT management principles and commitment to maintaining high security standards.
  • Excellent communication skills, with the ability to confidently interact with staff and suppliers.
  • Team player who thrives in a collaborative environment.
  • Problem solver who can investigate issues, identify solutions, and prioritize tasks effectively.
Benefits
  • Competitive salary and professional development opportunities.
  • Collaborative client partnerships and a fun, inclusive work environment.
  • Opportunities for leadership, expertise, and global client exposure.
  • Monthly coaching, training, and career development.
  • Flexible hybrid model.
  • Engage in social impact activities and industry impact.
  • Achieve work-life balance and flexibility to support personal commitments.
Seniority level

Mid-Senior level.

Employment type

Full-time.

Job function

Information Technology.

Industries

Technology, Information and Internet.

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