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Fintech Support Specialist

1 week ago

Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time
Job Overview

We are seeking a highly skilled Senior Application/Client Support Analyst (Senior Software Support Engineer) to join our team at Etrading Software Limited (PH). As a key member of our support team, you will be responsible for delivering exceptional technical support for Java/web applications within an AWS infrastructure.

Key Responsibilities:
  • Provide expert-level support for software applications, demonstrating proficiency in Java/web applications within an AWS environment.
  • Collaborate closely with the software development team, internal users, and clients to identify opportunities for enhancing application performance and user experience.
  • Investigate and establish the root causes of application errors, escalating critical issues to the Architecture and Development teams for resolution.
  • Engage with external vendors responsible for maintaining infrastructure, ensuring seamless collaboration and support.
  • Develop a run book of operational processes and actively pursue automation opportunities to streamline workflows.
Requirements:
  • A minimum of 8 years of experience in 2nd line and 3rd line client-facing application support roles.
  • Proven experience with cloud-based technologies and solutions, including but not limited to Linux/Unix, AWS, GCP, or Azure.
  • Proficiency in creating client-facing documentation such as workshops, manuals, guides, etc.
  • Experience working with ticketing systems (e.g., Jira / Jira Service Desk).
  • Excellent communication skills, both written and verbal, are essential for this role.
  • Demonstrated experience in addressing diverse client problems daily, conducting research to find solutions, and communicating effectively with clients both verbally and in writing.
About Us

Etrading Software Limited (PH) is a progressive and rewarding work environment that celebrates diversity and individuality. We prioritize mental well-being, offer ongoing psych consultation benefits, and provide flexible work arrangements to ensure a healthy work-life balance.