Software Support Enginer
4 days ago
Etrading Software Limited (PH)
Hybrid - Makati 5-10 Yrs Exp Bachelor Full-time
Job DescriptionDescription- Join the Future of Fintech as a Software Support Engineer/ Application Support Engineer at Etrading Software
- At Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.
- Why Choose Us?
- Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
- Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work
- Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success.
- Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
- Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment
- Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market.
- About the Opportunity
- We are looking for a mid to senior level Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research client issues such as product functionality and develop timely solutions.
- The successful candidate is an individual with good strategic, analytical, organizational, and interpersonal qualities. The ideal candidate is both technically savvy and able to collaborate well with the team, who gravitates towards issue ownership and accountability.
- About the Role
- Providing software application support for Java/web applications in an AWS infrastructure.
- Possessing specialist knowledge of operating systems, devices, applications, and software.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Establishing the root causes of application errors and escalating serious concerns to the Architecture and Development teams.
- Performing analyses on software application functionality and suggesting improvements.
- Communicating with other vendors maintaining infrastructure.
- Configuration and maintenance of application services.
- Developing a run book of operational processes, striving to automate where possible.
- Improving monitoring of the platform and ownership of these tools/dashboards.
- Troubleshooting tickets from customers.
- Continuously improving the team, tools, and processes.
- About You
- 5+ years of experience in 2nd line and 3rd line client-facing application support.
- Knowledgeable in various UNIX/Linux commands and functions.
- Experience supporting a highly automated and dynamic cloud environment (AWS preferred).
- Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP, or Azure.
- Good knowledge of databases, understanding schemas, database structures, and the ability to write and debug SQL queries.
- Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Solrcloud, Kafka.
- Experience dealing with several different client problems each day, researching to find answers, and communicating directly with clients both verbally and in writing.
- Experience creating client-facing documentation: i.e., workshops, manuals, guides, etc.
- Experience working with a ticketing system (e.g., Jira / Jira Servicedesk).
- Ability to accurately create and follow documented procedures.
- Ability and willingness to work extra hours during crises.
- Willing to work on a 24x7 shifting schedule.
- Advantages (Nice-to-haves)
- Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Solrcloud, Kafka.
- Experience with MongoDB desired but not required.
- Experience with scripting languages beneficial but not required.
- Experience with FIX (Financial Information eXchange) Applications desired but not required.
- Ready to join the ranks of industry leaders? Apply now and seize the opportunity to work in one of the most progressive and rewarding environments in the field. Discover why Etrading Software is the best place to shape your future in Fintech
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