Financial Application Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeAccountability Full time ₱6,000,000 - ₱8,000,000
Elite Financial Application Specialist

The primary service contact assisting customers to effectively utilize Elite 3E software.

Provide technical consultative application support for Elite's 3E product in a non-call center type of project-based environment.

  • Pull service request tickets from phone queues and online customer portals. Intake and document concisely the challenge, expectations of resolution, steps to reproduce, and necessary logs, attachments.
  • Use case management systems to correctly record all information regarding challenges.
  • Use remote access utilities and other resources to replicate customer challenges.
  • Leverage internal knowledge base resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operations.
  • Provide timely and effective status updates throughout the life of the service request until resolution.
  • Communicate and recommend complex business processes, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintain appropriate dashboard management, including volume of active service requests and aging specifications of open service requests.
  • Provide high levels of soft skills in communication with customers and internal peers.
  • Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.
  • Collaborate and interact with teams, departments, and interdepartmental peers to resolve customer issues effectively and timely.
  • Participate in team and escalation meetings and contribute suggestions and solutions to increase effectiveness.
  • Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others.
  • Acquire and maintain expertise of Elite's software products and application suites and operating platforms.
  • Complete application boot camps and continuing education as necessary.
  • Develop and demonstrate SQL skills to a proficient level for the role.
  • Acquire new skills, continue to gain technical knowledge of how Elite's software products work in cloud-based and hybrid environments.
  • Flexibility – remain flexible to accommodate for an ever-changing landscape of Elite hosted software.
  • Help clients use software to adhere to accounting best practices, including month end and year end balancing.
  • Remote troubleshooting and complex financial data mining on client systems through extensive use of SQL Management Studio, backend logs, front-end testing, research, and liaising with development teams.
Required Skills and Qualifications

Technical consultative application support experience is required.

Proficient in SQL and case management systems.

Excellent communication and problem-solving skills.

Ability to work effectively in a team environment.

Benefits

A competitive salary package.

Opportunities for professional growth and development.

A dynamic and supportive work environment.

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