Customer Interaction Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱432,000 - ₱1,092,000

Elevate your career in a dynamic customer service role where you will analyze and improve interactions to drive business success.

About the Position

We are seeking an experienced Customer Service Analyst to join our team. The ideal candidate will have a strong background in analyzing customer service operations, identifying areas for improvement, and developing data-driven insights to inform business decisions.

In this role, you will be responsible for monitoring and evaluating customer service performance, analyzing metrics and trends, and providing actionable recommendations to enhance the overall customer experience.

  • Monitor and analyze customer service activities, including call center metrics, customer feedback, and service trends.
  • Track and report on key performance indicators (KPIs) such as first contact resolution, response time, and customer satisfaction.
  • Identify root causes of service challenges and develop process improvements.
  • Collaborate with cross-functional teams to implement enhancements and optimize customer service processes.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience in customer service analysis, business analytics, or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets and communicate findings effectively.
  • Excellent written and verbal communication skills, with the ability to present insights and recommendations to senior leadership.
  • Proficiency in Microsoft Office, particularly Excel, and experience with business intelligence tools such as Power BI.
  • Strong understanding of customer service operations and principles, including quality assurance and continuous improvement methodologies.
Bonus for Expertise

Candidates with expertise in Salesforce, industry knowledge in consumer goods, food & beverage, hospitality, or experience in manufacturing or service-driven environments will be given preference.

About You

We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer service. If you have a strong work ethic, excellent interpersonal skills, and a commitment to excellence, we encourage you to apply.

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