Customer Support Advocate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $40,000 - $62,000
Customer Support Specialist

We are seeking an experienced customer support specialist to join our team. As a key member of our customer success department, you will be the primary point of contact for our clients, handling their inquiries and resolving issues in a timely and professional manner.

Your day-to-day responsibilities will include:

  • Providing exceptional customer service through multiple channels, including email, phone, and chat.
  • Responding to customer complaints and resolving issues in a fair and efficient manner.
  • Collaborating with internal teams to identify and resolve technical issues that impact customer experience.
  • Maintaining accurate records of customer interactions and issue resolutions.

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Previous customer-facing experience, preferably in a call center or support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Benefits

  • Competitive salary and bonus structure.
  • Comprehensive health insurance and 401(k) matching program.
  • Ongoing training and development opportunities.
  • Recognition and reward programs for outstanding performance.

Why Work With Us?

We pride ourselves on our collaborative and inclusive culture, where every employee has the opportunity to grow and succeed. Our company values innovation, teamwork, and customer satisfaction, and we seek individuals who share these values.

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