Customer Interaction Quality Specialist
12 hours ago
The Customer Interaction Quality Specialist will be responsible for ensuring the quality of customer interactions across various touchpoints. This role requires a detail-oriented individual with experience in quality assurance and analytical skills.
Key Responsibilities- Review customer conversations to ensure compliance with quality standards and guidelines.
- Accurately record quality assurance activities, audits, and coaching sessions.
- Participate in call calibration sessions and contribute to training material development.
- Provide feedback to team members and conduct coaching sessions as needed.
- Minimum 2 years of experience as a Quality Assurance Analyst in a customer service or sales environment.
- Data research and analysis skills, including knowledge of data analytics tools.
- Excellent communication and problem-solving abilities, with attention to detail.
This role offers opportunities for professional growth and development in a dynamic environment. As a key member of our team, you will have the opportunity to make a meaningful impact on customer satisfaction.
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Customer Interaction Specialist
18 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱432,000 - ₱1,092,000Elevate your career in a dynamic customer service role where you will analyze and improve interactions to drive business success.About the PositionWe are seeking an experienced Customer Service Analyst to join our team. The ideal candidate will have a strong background in analyzing customer service operations, identifying areas for improvement, and...
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BPO Quality Assurance Analyst
2 days ago
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Customer Interaction Manager
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Innovative Quality Solutions Lead
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Cagayan de Oro, Northern Mindanao, Philippines beBeeImprovement Full time ₱900,000 - ₱1,200,000Job DescriptionWe are seeking a skilled professional to fill the role of Quality Assurance Specialist, Operations. In this position, you will be responsible for evaluating client support projects and administrative duties in the office behind the scenes to identify areas for improvement and offer actionable suggestions.Your expertise will contribute to...
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Customer Outreach Specialist
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Customer Support Specialist
15 hours ago
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Remote Customer Support Specialist
18 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000Job OverviewA Customer Support Specialist role has become available within our organization.We are a remote, AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows.Our mission is to make work efficient, enjoyable, and error-free for teams worldwide. We value collaboration,...
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Quality Assurance Specialist
13 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeSoftware Full time ₱1,800 - ₱3,000Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest quality of our software products.About This RoleAs a Quality Assurance Specialist, you will be responsible for developing and executing test plans,...
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Customer Experience Specialist
13 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱1,800 - ₱3,000Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling customer inquiries through various channels.Key ResponsibilitiesAddress Customer Inquiries: Handle customer inquiries in a timely and...
