Lead Customer Experience Manager

1 week ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,200,000
Customer Experience Champion Opportunity

We are seeking a skilled and experienced professional to lead our support team and deliver exceptional customer experiences.

  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Manage escalations, monitor performance metrics, and foster a collaborative team environment.
  • Oversee the resolution of customer support tickets in a timely and effective manner.
  • Administer and optimize Salesforce to drive business growth and efficiency.

Required Skills:

  • 8+ years of production environment experience.
  • 5+ years of SQL and team leadership expertise.
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).
  • Cloud systems experience, including networking and storage.
  • Excellent communication, problem-solving, and leadership skills.

Preferred Qualifications:

  • Salesforce administration experience.
  • Knowledge of Java, JSP, or jQuery programming languages.
  • Utility industry or Smart Grid experience.
  • ITSM/ITIL knowledge and certifications.

Benefits:

  • Fully remote work opportunity with flexible scheduling.
  • Competitive benefits package, including 30 days leave and insurance.
  • Opportunities for professional growth and development.

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