Customer Experience Manager

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $100,000 - $120,000
Job Title: Chief Customer Experience Officer

Develop and implement strategic plans to drive customer satisfaction, loyalty, and operational efficiency.

Key Responsibilities:
  • Design and execute scalable customer success strategies to support business growth.
  • Establish and track key performance indicators (KPIs), processes, and team objectives aligned with organizational goals.
  • Build, manage, and mentor a high-performing customer success team.
Sales Enablement & Channel Coordination
  • Enable consultative sales processes through effective client communication.
  • Oversee the accurate and timely creation of quotes and invoices using relevant software systems.
  • Collaborate with marketing and sales teams to support third-party and social commerce sales channels.
Post-Sales Operations & Aftersales Support
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders for accessories, filters, or parts.
Shipping, Damage, and Returns Management
  • Lead customer communications related to logistics, damages, and return claims.
  • Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Process Improvement
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
  • Collaborate cross-functionally to implement improvements enhancing internal efficiency and client experience.

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