Customer Experience Manager

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,550,000

Job Opportunity: Customer Support Leader

We are seeking a highly skilled and experienced professional to lead our support team, providing exceptional customer experiences across the customer journey.

Key Responsibilities:

  • Developing a high-performing support team by recruiting, training, and coaching team members to expand their potential and improve performance.
  • Creating an inclusive, collaborative, and productive team culture that fosters open communication, teamwork, and a sense of belonging.
  • Continuously growing the team with uniquely skilled, high-caliber people who share a passion for delivering exceptional customer experiences.
  • Ensuring excellence in support provided across phone/email/chat/zoom, with empathy and clarity in all customer interactions, and driving customer satisfaction through seamless experiences with other teams.
  • Becoming a product master, understanding the product and its use cases deeply enough to effectively communicate with the product team, and solving complex issues, as well as providing regular feedback to the team on trends in the support channel, including key metrics and NPS scores.

What We Offer:

  • A dynamic and supportive work environment that fosters creativity, innovation, and continuous learning.
  • Opportunities for professional growth and development, including access to ongoing training and development opportunities to help you reach your full potential.
  • A competitive compensation package that recognizes and rewards your talents.
  • A global impact that makes a difference on a scale that is meaningful and rewarding.

Requirements:

  • Demonstrated experience in leading high-performing support teams, creating inclusive team cultures, and delivering exceptional customer experiences.
  • Proven ability to develop and implement effective processes and procedures that drive customer satisfaction and team performance.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

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