Leading Customer Experience Manager

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerCentric Full time ₱1,500,000 - ₱2,500,000

About Us

Our Mission

We empower individuals to unleash their creativity and bring unique ideas to life through customized products.

Our exceptional team and AI-integrated systems deliver top-quality products that exceed expectations, providing a seamless experience.

We shoulder the manufacturing burdens, liberating customers to focus on their passions and drive remarkable success and fulfillment.

Our headquarters are in Los Angeles, California, with team-members across the globe. We operate a fully remote working platform, attracting the world's best talent.

The Role

You will lead our customer service team, ensuring efficient and high-quality service delivery while maintaining our reputation for outstanding client relationships.

  • Lead, mentor, and manage the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, resolving concerns efficiently.
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.
  • Work with cross-functional teams (Sales, Marketing, Design, and Operations) to meet and exceed customer expectations.
  • Develop best practices for customer service processes and workflows.
  • Analyze customer service metrics to track team performance and customer satisfaction.
  • Drive initiatives to enhance customer loyalty, satisfaction, and retention.
  • Create and maintain detailed customer service documentation.
Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent communication skills, both written and verbal.
  • Problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with customer service platforms and CRM tools.
  • Prior experience in a creative or design-driven environment is a plus.
Company Values
  • Intellectually curious: comfortable asking questions and challenging the status quo.
  • Self-motivated with a desire to deliver excellence.
  • Good communication skills that enhance collaboration.
  • Radical candor: coachable and willing to provide constructive feedback.
  • Operates with a level of urgency, enabling quick decision-making and problem-solving.
  • Natural customer centricity: starting analysis with the customer's perspective.
  • Results-driven: focusing on achieving measurable objectives.

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