Customer Experience Manager

4 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $37,231 - $60,642
Job Description

We are seeking a Team Lead to join our team. The ideal candidate will be responsible for driving performance, coaching, and managing teammates to provide exceptional customer experiences.

The Team Lead will manage day-to-day planning and operations of the team, ensuring each teammate delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs). They will also organize and manage the team, train and develop teammates through team huddles and coaching sessions, evaluate strengths and weaknesses, offer solutions for team growth and development, create reports of team performance, and document feedback from clients.

Responsibilities:
  • Manage day-to-day planning and operations of the team;
  • Ensure each teammate delivers on SLAs and achieves KPIs;
  • Organize and manage the team;
  • Train and contribute to the development of teammates;
  • Evaluate the strengths and weaknesses of teammates;
  • Offer solutions for team growth and development;
  • Create reports of team performance and document feedback from clients;
Qualifications/Requirements

To be successful in this role, you will need:

  • At least two years of relevant Team Lead experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Excellent verbal and written communication skills;
  • Above-average technical knowledge;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-commerce, Zendesk, or any other CRM tools;
  • Flexibility and willingness to work on different shifts.

  • Customer Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $40,000 - $60,000 per year

    Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our...

  • Customer Experience Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000

    Customer Service Representative RoleWe are seeking a customer-focused and results-driven individual to manage client relationships, resolve customer inquiries, and support sales and logistics teams in delivering exceptional customer experiences.Key Responsibilities:Provide timely and detailed product information, including specifications, availability, and...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $100,000 - $120,000

    Job Title: Chief Customer Experience OfficerDevelop and implement strategic plans to drive customer satisfaction, loyalty, and operational efficiency.Key Responsibilities:Design and execute scalable customer success strategies to support business growth.Establish and track key performance indicators (KPIs), processes, and team objectives aligned with...

  • Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines travSIM Full time $90,000 - $120,000 per year

    Location:Philippines (Remote/Hybrid)Employment Type:Full-timeSalary:Competitive, based on experienceStart Date:ASAPDepartment:Customer Experience / Support OperationsLead Our Global Customer Support Team to the Next LevelWe are aninternational provider of eSIM and SIM card solutionsseeking an experiencedCustomer Experience Managerto lead and optimise our...

  • Customer Experience Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

    Digital Customer Representative">"> We are seeking an experienced professional to join our team as a Digital Customer Representative. In this role, you will be responsible for managing the digital customer experience and providing exceptional support to our global customers. ">About the Role">">">">You will work closely with cross-functional teams to...

  • Customer Experience Manager

    6 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱33,500 - ₱38,500

    The role requires a seasoned leader with a proven track record of driving customer success and managing high-performing teams.Job Overview:Handle customer escalations and concerns via inbound/outbound calls, live chat, email, and text.Provide exceptional customer service, ensuring the customer feels heard, valued, and respected.Resolve issues efficiently by...

  • Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱5,500,000 - ₱7,500,000

    Job Title: Customer Experience ManagerAbout the RoleWe are seeking an accomplished professional to lead and scale our support operations department. As a key member of our team, you will be responsible for mentoring a growing team of support specialists, owning the support infrastructure, and ensuring smooth day-to-day operations across all support...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,550,000

    Job Opportunity: Customer Support LeaderWe are seeking a highly skilled and experienced professional to lead our support team, providing exceptional customer experiences across the customer journey.Key Responsibilities:Developing a high-performing support team by recruiting, training, and coaching team members to expand their potential and improve...

  • Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The primary purpose of the Customer...

  • Payroll Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HR Manager Full time $40,000 - $60,000 per year

    Company DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...