Senior Customer Experience Manager

4 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $80,000 - $115,000
Lead Customer Support Specialist

At CoverGo, we are looking for an experienced professional to lead our customer support function. The ideal candidate will have a strong background in customer service and team management, with a proven track record of delivering high-quality support experiences.

  • This role is a senior-level position within our organization and requires a high level of expertise in customer service practices and customer journey management.
  • The successful candidate will be responsible for managing a team of customer support specialists and collaborating with cross-functional teams to resolve customer pain points and improve our platform experience.
  • We offer a competitive remuneration package, flexible leave, and a fully remote work environment that allows you to balance your work and personal life.

We believe in building a diverse and inclusive workplace culture where everyone feels valued and empowered to succeed. Our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

Job Requirements
  • Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.
What We Offer
  • Fully Remote Work Environment
  • Competitive Remuneration Package
  • Flexible Leave Policy
  • Performance Bonus
  • Stock Options after 6 months
  • Company Activities and Events
  • Learning and Development Plan

If you are a motivated and results-driven professional looking for a challenging role in a dynamic and growing organization, we encourage you to apply.

About Us
  • We are a global no-code insurance platform for health, life, and P&C.
  • We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
  • We are an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
  • We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

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