Collections Specialist

15 hours ago

Angeles City, Central Luzon, Philippines beBeecollections Full time ₱40,000 - ₱60,000
About the Role:

As a seasoned collections expert, you will be responsible for contacting customers with outstanding balances to collect overdue payments and update payment statuses. Your exceptional communication skills in English will enable you to professionally handle difficult conversations and negotiate timely payments.

Key Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze Accounts Receivable (AR) data in accounting software to identify overdue accounts and prioritize follow-ups
  • Document collection efforts in a spreadsheet as per company guidelines
  • FOLLOW up with customers red-flagged for aging outstanding balances and encourage timely payments
  • REFER customers for service discontinuation when necessary, following established protocols
  • Collaborate with the finance team to report progress and issues
Requirements:
  • Strong negotiation skills with the ability to handle challenging conversations
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is a plus
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following established policies and procedures
About You:

We are seeking a highly skilled and detail-oriented individual who possesses strong communication skills, experience using accounting software, and the ability to professionally handle collections calls.

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