Remote Collections Specialist

12 hours ago

Angeles City, Central Luzon, Philippines beBeeCollections Full time $90,000 - $120,000
Collections Lead (Sole Contributor) Opportunity

Location: Remote with US Business Hours

About the Role

We are seeking a skilled Collections Lead to manage our end-to-end collections process for service and installation invoices. This is a hands-on, call-heavy role where the primary objective is to collect outstanding invoices while providing excellent customer service and identifying potential upsell opportunities.

You will operate independently, develop and execute a collections strategy, and present performance insights and next steps to senior management.

Key Responsibilities
  • Call Execution:
    • Make 50+ outbound calls per day via RingCentral; maintain high right-party contact and promise-to-pay conversion rates.
    • Negotiate payments, payment plans, and settlements; secure same-day collections when possible.
    • Handle objections and resolve disputes related to short pays, missing purchase orders, warranty/return questions, and service quality issues.
  • Collections Strategy & Ownership:
    • Manage the accounts receivable aging pipeline (30/60/90+ days), prioritize accounts, and drive a disciplined dunning cadence.
    • Escalate complex cases appropriately; recommend lien/notice options and small-claims actions when necessary.
    • Develop weekly/monthly plans to achieve cash targets and reduce Days Sales Outstanding (DSO); present strategy and results to senior management.
  • Customer Service & Upsell:
    • Provide friendly, solutions-oriented service; identify and close or hand off simple upsell opportunities without distracting from collection goals.
  • Cross-Functional Coordination:
    • Collaborate with dispatch/service, install, and accounting teams to resolve ticket discrepancies, missing work orders, and billing errors.
    • Document every interaction with precise call dispositions, notes, and next actions.
  • Reporting & Compliance:
    • Produce concise daily/weekly dashboards and a monthly senior management summary (cash collected vs target, promise-to-pay conversion, aging movement, root causes).
    • Comply with applicable laws and company policies related to consumer protection and state collection regulations.
    Success Metrics (KPIs)
    • Primary KPI: Monthly Cash Collections vs Target (consistently meet or exceed target).
    • Supporting indicators:
      • 50+ calls/day with strong talk time and right-party contact rate.
      • Promise-to-pay conversion and kept rates.
      • Aging reduction (60+/90+ days) and DSO improvement.
      • Dispute cycle time (opened → resolved).
      • Call quality and documentation completeness.

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