Collections Specialist

4 weeks ago

Angeles City, Central Luzon, Philippines Connext Full time
Overview

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are looking for a Collections Specialist who will be working with a Connext client in the US.

What's in it for you?

  • Competitive compensation
  • Rice and internet allowance
  • Perfect attendance bonus
  • Overtime pay & holiday pay
  • 20 days paid time off per year (1.67 days accrued monthly)
  • HMO for employee and dependents
  • Group life insurance
  • Annual merit increase
  • 13th month pay & mid-year bonus
  • Great company culture
  • Great Place to Work certified (2022–2024)
What is the job?

As a Collections Specialist, you will be responsible for managing collection-related tasks such as reaching out to customers regarding overdue invoices, assisting with autopay setup, and ensuring accurate and timely payment processing. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional customer service while meeting collection targets.

Responsibilities
  • Prepare and analyze monthly accounts receivable reports and aging schedules.
  • Review billing data for accuracy, completeness, and compliance with applicable regulations.
  • Verify invoices for accuracy and proper documentation before payment.
  • Ensure all customer billing information is accurate and up to date.
  • Contact customers to assist with autopay setup for outstanding invoices.
  • Use effective communication techniques to encourage prompt payment and resolve payment disputes.
  • Coordinate with project managers, account managers, or the customer support team to address issues raised during collection calls.
  • Explain the benefits and procedures of autopay to customers and guide them through setup.
  • Troubleshoot any issues related to autopay setup and provide assistance as needed.
  • Record payments received via checks, credit cards, and electronic transfers (if not automatically updated in the system).
  • Ensure payment records and documentation are accurate and complete.
  • Respond promptly to customer inquiries via phone, email, or other channels.
  • Maintain up-to-date records of payment transactions, collection activities, and autopay enrollments.
  • Prepare reports on payment processing metrics, collection trends, and autopay adoption rates.
Qualifications
  • High school diploma or equivalent combination of education and related work experience.
  • At least two (2) years of experience in collections, customer service, or a related field.
  • Knowledge of payment regulations, data security standards, and privacy laws.
  • Proficient in using computer systems and software for data entry, documentation, and reporting (Excel).
  • Meticulous attention to detail and accuracy in processing payments and maintaining records.
  • Ability to work independently and prioritize tasks effectively.
  • Clear and effective written and verbal communication skills.

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