Senior Collection Specialist

24 hours ago

Angeles City, Central Luzon, Philippines beBeeCollections Full time ₱4,000 - ₱6,000
Real Estate Collections Agent Role

We are seeking a highly skilled and detail-oriented professional to fill this critical role. The ideal candidate must possess strong communication skills in English, experience with QuickBooks, and the ability to handle collections calls professionally.

The primary responsibility of this position is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Establish relationships with customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Document collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for service termination when necessary, following established protocols.
  • Collaborate with the finance team to report progress and issues.
Required Skills and Qualifications:
  • Proficiency in QuickBooks, with experience managing AR reports and recording transactions.
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while adhering to company policies and collection guidelines.
Benefits:

This role offers a unique opportunity to utilize your skills and expertise in a fast-paced environment. If you are a motivated and results-driven individual, we encourage you to apply.

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