Service Coordinator
2 weeks ago
About this role: We are seeking a highly organized and detail-oriented After-Sales Service Coordinator to reinforce our commitment to providing top-level sports facilities in the country. As a key member of our team, you will be responsible for ensuring seamless transitions from project completion to customer satisfaction. Your exceptional communication and interpersonal skills will be essential in facilitating effective communication throughout the after-sales process.
Key Responsibilities:
- Documentation Management: Oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules. Ensure all records are accurate and accessible.
- Coordination with Teams and Scheduling: Collaborate with the operations manager, project managers, installation teams, and contractual laborers to facilitate timely executions to meet client needs. This includes job order preparation, team and vehicle assignments, and budget preparation.
- Assets Management: Ensure that the warehouse, tools, vehicles, and equipment owned by the company are properly tracked, inventoried, and maintained in top quality.
- Client Liaison: Serve as the secondary point of contact (after the operations manager) for clients post-project, addressing inquiries, resolving issues, and preparing requirements for the installation team to execute work onsite.
- Materials Outsourcing: Maintain and update a database of reliable suppliers for equipment and raw materials needed for each project.
- Tracking and Liquidation of Expenses: Be responsible for creating, tracking, and documenting payment requests and expense liquidations.
- Managing Deliveries: Plan and organize incoming shipment deliveries to clients, including ocular of the staging area onsite, preparing delivery receipts and packing lists, organizing the delivery teams, and renting necessary equipment needed for unloading.
About Your Go to Recruiter: We are a leading recruitment agency dedicated to connecting top talent with the best job opportunities in the industry. Our team of experts is committed to providing personalized service and support to ensure a successful match between candidates and clients.
Please note: The ideal candidate will have a Bachelor's degree in any related field, experience in after-sales, customer support, or coordination roles, and exceptional communication and interpersonal skills. Proficiency in project management software and Microsoft Excel is also required.
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Service Coordinator
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Service Coordinator
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