Service Coordinator

4 weeks ago


Ayala Alabang, National Capital Region, Philippines Your Go to Recruiter Full time
Job Title: Service Coordinator

We are seeking a highly organized and detail-oriented professional to fill the role of Service Coordinator. This position is critical in ensuring the seamless transition from project completion to customer satisfaction, reinforcing our commitment to providing top-level sports facilities in the country.

Key Responsibilities:
  • Oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring that all records are accurate and accessible.
  • Collaborate with the operations manager, project managers, installation teams, and contractual laborers to facilitate timely executions to meet client needs, ensuring effective communication throughout the after-sales process.
  • Ensure that the warehouse, tools, vehicles, and equipment owned by the company are properly tracked, inventoried, and maintained in top quality.
  • Serve as the secondary point of contact (after the operations manager) for clients post-project, addressing inquiries, resolving issues, and preparing requirements for the installation team to execute work onsite.
  • Maintain and update a database of reliable suppliers for equipment and raw materials needed for each project.
  • Be responsible for creating, tracking, and documenting payment requests and expense liquidations.
  • Plan and organize incoming shipment deliveries to clients, including ocular of the staging area onsite, preparing delivery receipts and packing lists, organizing the delivery teams, and renting necessary equipment needed for unloading.
Requirements:
  • Bachelor's degree in any related field.
  • Experience in after-sales, customer support, or coordination roles.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in project management software and Microsoft Excel.

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