Service Coordinator
1 week ago
As a Service Coordinator, you will oversee the meticulous organization of project documentation, ensuring that all records are accurate and accessible. This includes filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules.
You will collaborate with the operations manager, project managers, installation teams, and contractual laborers to facilitate timely executions to meet client needs. This includes job order preparation, team and vehicle assignments, budget preparation, and ensuring that the warehouse, tools, vehicles, and equipment owned by the company are properly tracked, inventoried, and maintained in top quality.
You will serve as the secondary point of contact for clients post-project, addressing inquiries, resolving issues, and preparing requirements for the installation team to execute work onsite. You will also maintain and update a database of reliable suppliers for equipment and raw materials needed for each project, and be responsible for creating, tracking, and documenting payment requests and expense liquidations.
Additionally, you will plan and organize incoming shipment deliveries to clients, including ocular of the staging area onsite, preparing delivery receipts and packing lists, organizing the delivery teams, and renting necessary equipment needed for unloading.
Qualifications:
- Bachelor's degree in any related field.
- Experience in after-sales, customer support, or coordination roles.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in project management software and Microsoft.
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