E-Commerce Operations Coordinator

15 hours ago


Ayala Alabang, National Capital Region, Philippines Job Solutions Full time
Job Description:

At Job Solutions, we are seeking a highly skilled and motivated E-Commerce Operations Coordinator to join our team. This is an exciting opportunity for someone who is passionate about e-commerce and has a strong focus on customer satisfaction.

In this role, you will be responsible for assisting with the development of new email content and strategies to increase conversion rates. You will also be monitoring e-commerce websites to ensure proper functionality of links and pages, analyzing inventory clearance levels, addressing fulfillment issues or requests, handling cancellations and replacements, managing returns, resolving system, manual, or third-party booking issues, and overseeing warehouse and inventory tasks.

As an E-Commerce Operations Coordinator, you will play a critical role in ensuring the smooth operation of our e-commerce platform. Your attention to detail, organizational skills, and ability to work under pressure will make you an asset to our team.

We are looking for someone who is proactive, self-motivated, and has excellent communication skills. If you are a team player who is passionate about delivering exceptional customer service, we want to hear from you

Responsibilities:
  • Assist with the development of new email content and strategies to increase conversion rates
  • Monitor e-commerce websites to ensure proper functionality of links and pages
  • Analyze inventory clearance levels
  • Address fulfillment issues or requests
  • Handle cancellations and replacements
  • Manage returns
  • Resolve system, manual, or third-party booking issues
  • Oversee warehouse and inventory tasks

Requirements:
  • 2+ years of experience in e-commerce operations or a related field
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proven track record of delivering exceptional customer service
  • Familiarity with e-commerce platforms and software

What We Offer:
  • A competitive salary range of $60,000 - $80,000 per year
  • A comprehensive benefits package including health insurance, dental insurance, and vision insurance
  • A 401(k) plan with company match
  • Generous paid time off and holidays
  • The opportunity to work with a dynamic and growing company


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