Service Delivery Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Description

At GECO Philippines, we are seeking a highly skilled Service Delivery Specialist to join our team. This role is responsible for managing and controlling the expectations of stakeholders within the region, ensuring adherence to shared service models and processes.

Key Responsibilities
  • Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security.
  • Review, maintain, and update the statement of work with shared service customers based on current services and actual or required changes.
  • Coordinate across all Tech Services service lines, leveraging team leaders and services line coordinators to ensure delivery and quality of services.
  • Consistent communication, monitoring, and driving of continuous improvements for managed customers across all services provided.
  • Regular reporting and daily monitoring on activity, quality, and performance, ensuring accurate and timely reporting to the head of Infrastructure department.
Requirements
  • At least 5 years of experience in Infrastructure delivery.
  • 2 years of experience in Services Delivery management.
  • Customer service-oriented with leadership and entrepreneurship skills.
  • Ability to organize, federate, and coordinate, with a capacity to adapt with flexibility.
  • Convincing and influential, with a rigorous and organized approach.
Technical Abilities
  • Breadth of experience in Infrastructure solutions, including Datacenters, Clouds, Network, and Security.
  • Depth of experience in at least one area of Infrastructure solutions.
  • Knowledgeable on Operations KPIs, Ticket Management, and Infrastructure KPIs.
  • Solid experience in ITIL processes management and Services Management.
Preferred Technical Abilities
  • Project management skills.
  • Experience in multi-cultural environments.
  • Innovative methodologies such as Agile or DevOps.
  • CMMI experience.


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Service Delivery SpecialistAt GECO Philippines, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our infrastructure delivery team, you will be responsible for managing and controlling the expectations of stakeholders within the region, ensuring adherence to committed services under the shared service...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Service Delivery SpecialistWe are seeking a highly skilled Service Delivery Specialist to join our team at GECO Philippines. As a key member of our infrastructure delivery team, you will be responsible for managing and controlling the expectations of stakeholders within the region and/or shift managed as it adheres to the committed services under...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Global Network Service SpecialistJob Summary:We are seeking a highly skilled Global Network Service Specialist to join our team at GECO Asia. The successful candidate will have a strong background in network infrastructure and service delivery, with a minimum of 5 years of experience in IT service delivery management.Key Responsibilities:* Deliver...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Nityo Infotech.Key Responsibilities:Oversee service delivery operations within a Global Network Operations Center (GNOC).Manage infrastructure solutions across datacenters, cloud environments, and network/security systems.Monitor and improve service delivery...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Global Network Service SpecialistJoin GECO Philippines as a Global Network Service Specialist and take on a challenging role that requires expertise in network infrastructure, service delivery, and team management.Key Responsibilities:Deliver high-quality network infrastructure services to clients across the globe.Manage and lead teams in a...


  • Ayala Alabang, National Capital Region, Philippines Hunters hub Incorporated Full time

    Job Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at Hunters Hub Incorporated.Key Responsibilities:Provide exceptional customer service and technical support to our clients via phone, email, and in-person.Resolve technical issues and escalate complex problems to higher-level support teams as...


  • Ayala Alabang, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Clinical Support Specialist Job Overview Solid Lyndelle Manpower Services Inc. is seeking a highly skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will provide critical support to our clinical team and clients, ensuring seamless delivery of healthcare services. Responsibilities: * Determine customer eligibility...


  • Ayala Alabang, National Capital Region, Philippines Hunters Hub Inc. Full time

    Job Title: Service Desk SpecialistHunters Hub Inc. is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Help Desk Support: Install, configure, and troubleshoot MS Office Applications, PC Operating...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job Title: Service Desk SpecialistHunter's Hub, Inc. is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Technical Support: Provide timely and effective technical support to customers via phone,...


  • Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Specialist to join our team at RecruiterPH. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesRespond to client requests for technical...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job Summary:We are seeking a highly skilled Service Desk Specialist to join our team at Hunter's Hub, Inc. The ideal candidate will have experience in Active Directory, Microsoft Azure, and Microsoft 365, with a strong focus on providing excellent customer service and technical support.Key Responsibilities: Provide technical support and assistance to...


  • Ayala Alabang, National Capital Region, Philippines Neksjob Full time

    Job SummaryWe are seeking a detail-oriented Financial/Credit Card Specialist to join our finance team at Neksjob. In this role, you will be responsible for managing credit card operations, analyzing financial data, and providing excellent customer support related to credit card products.Key Responsibilities:Oversee the day-to-day operations of credit card...


  • Ayala Alabang, National Capital Region, Philippines Hunters Hub Inc. Full time

    Hunters Hub Inc. is seeking a skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers. **Key Responsibilities:** * Provide timely and effective technical support to customers via phone, email, and remote access * Troubleshoot and resolve...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job DescriptionAt Hunter's Hub, Inc., we are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Provide expert-level technical support via phone, email, remote access, or onsite support.Monitor assigned...


  • Ayala Alabang, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    Job Title: Gardener Job Summary: We are seeking a skilled Gardener to join our team at Topserve Service Solutions Inc. As a Gardener, you will be responsible for maintaining the beauty and health of our outdoor spaces. This includes designing, producing, renewing, and preserving gardens, parks, and other outdoor areas. Responsibilities: * Maintain the...


  • Ayala Alabang, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Travel SpecialistWe are seeking a highly skilled Travel Specialist to join our team at J-K Network Services. As a Travel Specialist, you will be responsible for providing exceptional travel services to our corporate clients.Job Summary:The Travel Specialist will be responsible for managing corporate travel services, including making reservations,...

  • IT Support Specialist

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Service Desk SpecialistAt GECO Philippines, we are seeking a highly skilled and customer-focused Service Desk Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support and service to our French-speaking clients.Key Responsibilities:Help Desk Support: Provide timely and...

  • Service Coordinator

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines JOB MATCHMAKER Full time

    Job Title: Service CoordinatorAt JOB MATCHMAKER, we are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our projects from start to finish.Key Responsibilities:Documentation Management: Oversee the organization of project...

  • Service Coordinator

    1 week ago


    Ayala Alabang, National Capital Region, Philippines JOB MATCHMAKER Full time

    Job Title: Service CoordinatorWe are seeking a highly organized and detail-oriented Service Coordinator to support our team in ensuring seamless transitions from project completion to customer satisfaction.Key Responsibilities:Documentation Management: Oversee the meticulous organization of project documentation, including filing installation photos,...

  • IT Support Specialist

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines Hunters Hub Inc. Full time

    Job Title: Service Desk SpecialistAt Hunters Hub Inc., we are seeking a highly skilled and motivated Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Help Desk Support: Provide timely and effective support to customers via...