Service Delivery Specialist

1 month ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Description

At GECO Philippines, we are seeking a highly skilled Service Delivery Specialist to join our team. This role is responsible for managing and controlling the expectations of stakeholders within the region, ensuring adherence to shared service models and processes.

Key Responsibilities
  • Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security.
  • Review, maintain, and update the statement of work with shared service customers based on current services and actual or required changes.
  • Coordinate across all Tech Services service lines, leveraging team leaders and services line coordinators to ensure delivery and quality of services.
  • Consistent communication, monitoring, and driving of continuous improvements for managed customers across all services provided.
  • Regular reporting and daily monitoring on activity, quality, and performance, ensuring accurate and timely reporting to the head of Infrastructure department.
Requirements
  • At least 5 years of experience in Infrastructure delivery.
  • 2 years of experience in Services Delivery management.
  • Customer service-oriented with leadership and entrepreneurship skills.
  • Ability to organize, federate, and coordinate, with a capacity to adapt with flexibility.
  • Convincing and influential, with a rigorous and organized approach.
Technical Abilities
  • Breadth of experience in Infrastructure solutions, including Datacenters, Clouds, Network, and Security.
  • Depth of experience in at least one area of Infrastructure solutions.
  • Knowledgeable on Operations KPIs, Ticket Management, and Infrastructure KPIs.
  • Solid experience in ITIL processes management and Services Management.
Preferred Technical Abilities
  • Project management skills.
  • Experience in multi-cultural environments.
  • Innovative methodologies such as Agile or DevOps.
  • CMMI experience.


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