Customer Experience Advocate

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

Our Team

Traackr is a global technology company providing a data-driven influencer marketing platform. Our customers range from large enterprises to digitally native brands, which have made influencer management and engagement crucial to their marketing programs.

We operate on a culture of mutual respect, with core values including trust, diversity, value, ownership, and mutual success. We are seeking a Customer Support Specialist who will support our customers throughout their entire journey, from onboarding to training and beyond.

The ideal candidate will possess deep expertise in Traackr software, enabling them to deliver engaging training sessions and seamless onboarding programs. They will excel at simplifying complex concepts, troubleshoot issues, and contribute significantly to our product roadmap.

Key Responsibilities

  • Demonstrate a deep understanding of our products and services.
  • Facilitate the onboarding process for new customers.
  • Conduct training sessions to ensure customer proficiency.
  • Deliver timely responses to user inquiries.
  • Collaborate with internal teams to identify recurring issues and contribute to product improvement.

What We Offer

Our team operates on a culture of mutual respect, with core values including trust, diversity, value, ownership, and mutual success. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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