
Leading Ecommerce Customer Support Teams
2 days ago
Lead a Team of Customer Service Professionals
This is an exciting opportunity to take on a leadership role and motivate a team of customer service professionals. As our next Customer Service Team Lead, you will be responsible for guiding the team towards success and delivering exceptional service for e-commerce brands.
Responsibilities- Team Leadership: Lead and monitor the performance of your assigned agents to ensure that key performance indicators (KPIs) are consistently met or exceeded.
- Coaching and Development: Conduct regular coaching sessions and offer personalized guidance to help team members succeed in their roles.
- Evaluation and Feedback: Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Leadership Experience: Minimum 3 years of leadership experience in a customer service environment.
- eCommerce Background: Proven background in e-commerce customer service, with experience in platforms like Shopify, BigCommerce, or Amazon.
- Communication Skills: Strong command of English, both written and spoken.
- Tech Savvy: Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Performance Bonuses: Performance and recognition bonuses for outstanding achievements.
- Health Insurance: Comprehensive health and dental insurance coverage.
- Paid Time Off: Generous paid time off policy.
- Year-End Bonus: Annual year-end bonus for continued hard work and dedication.
- Full-Time Schedule: Full-time schedule, Monday to Friday.
- Remote Work Options: Flexible remote work arrangements available.
- Technical Requirements: Personal computer with at least an i5 processor (or equivalent) and minimum 20 Mbps internet speed (both upload and download).
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